Return Policy

ONLINE RETURNS

To be eligible for a return, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box. All sale items are final sale and not eligible for return. Hair accessories, hats, jewelry, underwear, lingerie, and bodysuits cannot be returned. If for some reason you are not happy with your purchase, mail it back to us within 14 days of your order arrival for a full refund. Please email: samantha@bellajames.com for a return label. 

Please include the original packing slip, email confirmation or order # with your return.

Refunds are credited to the original form of payment. If returns do not meet the requirements above, you will be contacted and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Gift cards are non-refundable. Please contact us if you have any questions.

IN STORE RETURNS, EXCHANGE OR STORE CREDIT

To be eligible for an exchange or store credit, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box. We will happily return or exchange your online purchased items in store within 7 days of your order arrival. All sale items are final sale and not eligible for return or exchange.

EXCHANGES

If you have received the wrong item or an item that is damaged, we will take care of return shipping and ship a replacement at no additional charge to you. If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, send us an email at samantha@bellajames.com. If you are requesting a different size or color of an item, we recommend purchasing the desired item online and returning your original purchase as soon as possible as stock does move quickly.

CUSTOMER SERVICE

Changing your order: As long as your order has not been shipped, we will be happy to make any change we can. Please contact us via email samantha@bellajames.com

When a product is sold out: If there is a product you desire and it is sold out, please email samantha@bellajames.com.