PURCHASES DURING COVID-19
All online purchases will be accepted for store credit within 30 days after we open.
U.S. Orders enjoy Free Standard Shipping! Orders deliver in 3-5 business days after processed. All orders are sent with UPS Ground or USPS Priority Mail. Expedited shipping is available for an extra charge. Shipping notifications are sent via email when your order ships. Shipping notifications contain carrier information and tracking options. Email firstname.lastname@example.org for questions regarding shipping.
In town? Choose the In-Store Pickup option during checkout to pick up your order within 24-72 hours. You will first receive an email confirming your order at the time of purchase; then, you will receive an additional email within 24-72 hours confirming that your order is ready for pickup. Please contact us with any questions regarding In-Store Pickup orders.
To be eligible for a return, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box. All sale items are final sale and not eligible for return. Hair accessories, hats, jewelry, underwear, lingerie, and bodysuits cannot be returned. You will be responsible for paying for your own shipping costs for your return item. If for some reason you are not happy with your purchase, mail it back to us within 14 days of your order arrival for a full refund.
Please include the original packing slip, email confirmation or order # with your return. Mail returns to:
BellaJames ATTN: Returns 1371 Lincoln Ave. San Jose, CA 95125
We suggest using a trackable shipping service and also suggest you purchase shipping insurance as we are not liable for lost or stolen items without proof of delivery. Refunds are credited to the original form of payment. If returns do not meet the requirements above, you will be contacted and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact us if you have any questions.
IN STORE RETURNS, EXCHANGE OR STORE CREDIT
To be eligible for an exchange or store credit, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box. We will happily return or exchange your online purchased items in store within 7 days of your order arrival. All sale items are final sale and not eligible for return or exchange.
If you have received the wrong item or an item that is damaged, we will take care of return shipping and ship a replacement at no additional charge to you. If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, send us an email at email@example.com. If you are requesting a different size or color of an item, we recommend purchasing the desired item online and returning your original purchase as soon as possible as stock does move quickly.
Changing your order: As long as your order has not been shipped, we will be happy to make any change we can. Please contact us via email firstname.lastname@example.org
When a product is sold out: If there is a product you desire and it is sold out, please email email@example.com.